FAQs

Question - Hi, the seated 20cm teddy bear - does that mean it can't be lied down I supposed....? Is that correct? Thank you Damian. Answer - Hello Damian - thank you for your question yes you are correct - the teddy bear does not lie flat - thank you.

Yes. If you are not completely satisfied with your purchase, simply return it to us within 14 days and we will be happy to give you a full refund. If you are returning something please contact us first. Return address is Big Red Egg, 55a Kew Bridge Road, Brentford, Middlesex, TW8 0EW, United Kingdom.

We use PayPal or our partner Shopify to process all online purchases so your financial information is completely safe. PayPal delivers one of the most secure payment platforms in the world.

We accept PayPal, Visa, MasterCard, Amex, Maestro, Shop Pay, Apple Pay, Google Pay

The best way to contact us is via our contact form, we will respond to you as soon as possible. Our postal address is Big Red Egg, 55a Kew Bridge Road, Brentford, Middlesex, TW8 0EW, United Kingdom. Our phone number is 0208 847 1926.