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We have a 100% satisfaction guarantee, which means if you are not happy with your item simply return it to us within 14 days and we will issue you with a refund.
To start a return, please contact us at service@bigredegg.com we will then let you know how to proceed.
You can always contact us for any return question at service@bigredegg.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can send you a replacement or issue you with a refund.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Once we’ve received your return, we will refund you on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Our adorable traditional brown teddy bear is made with super soft fluffy fur perfect to cuddle up to, full of character, and with a friendly face.
Our bear wears a white t-shirt which can be personalised with your preferred Name and age to make a thoughtful and personal gift.
In the space provided, simply type in the name and age you would like printed on the bears t-shirt, be sure to check for typos before submitting.
We will then get to work creating your personalised bear. All printing is done at our workshop in Brentford, West London, with each little t-shirt printed to order.
We aim to despatch all orders within two working days.
Please be aware this teddy is not suitable for children under the age of 3 years, due to small parts.
The specifications for each teddy bear are as follows:
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