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We have a 100% satisfaction guarantee, which means if you are not happy with your item simply return it to us within 14 days and we will issue you with a refund.
To start a return, please contact us at service@bigredegg.com we will then let you know how to proceed.
You can always contact us for any return question at service@bigredegg.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can send you a replacement or issue you with a refund.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Once we’ve received your return, we will refund you on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Our natural coconut candle is fragranced with a delectable toasted coconut scent which will fill your home with a heavenly aroma evocative of warm sunny holidays. Each natural coconut shell contains a hand-poured scented soy wax candle with a wooden wick.
This luxury candle comes with the name - MICHELLE on the draw-string bag.
As a natural organic product, each coconut shell is unique so will vary slightly in size and appearance. This candle makes a wonderful gift for friends or family at any time of the year or, as an indulgent present to yourself.
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