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We have a 100% satisfaction guarantee, which means if you are not happy with your item simply return it to us within 14 days and we will issue you with a refund.
To start a return, please contact us at service@bigredegg.com we will then let you know how to proceed.
You can always contact us for any return question at service@bigredegg.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can send you a replacement or issue you with a refund.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Once we’ve received your return, we will refund you on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We've all got a favourite chair right? Make your guests or family members feel extra welcome by putting their name on this personalised cushion cover.
In the box provided simply type the name you would like printed on the cushion, there is space for up to 2 lines of text and a maximum of 13 letters per line. Please be sure to check spelling and typos before submitting.
Then we'll get to work creating your unique cushion cover. We print all our cushion covers at our workshop in Brentford. We aim to dispatch all orders within two working days.
The cushion cover is made from natural unbleached heavy cotton canvas, the design is printed in black and dark red on the front.
Specifications
Please note you will receive the cover only, the inner cushion pad is not included. We recommend a 50 x 50 cm / 20" x 20" cushion inner pad for this cover.
Care instructions
Delivery:
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